BETBULL FAQ
BetBull announced it would cease its operations on July 5, 2022. Below, you'll find a FAQ section that addresses common concerns, along with important deadlines.
How do I withdraw my funds?
The team at BetBull's Customer Support is handling all withdrawals individually. You can reach out to them through email for assistance. [email protected] .
I'm worried about what will happen to my account balance if I didn't manage to withdraw it by July 5, 2022.
If you didn’t get your funds out before July 5, 2022, BetBull is doing everything possible to get your money back to you, utilizing the payment method that's registered in your account.
On behalf of customers, BetBull will initiate withdrawals using the payment methods linked to their accounts, though refunds may take up to 21 days for finalization.
Should BetBull be unable to issue a refund, they’ll reach out via email for updated details. If they're unable to complete the transaction or if your balance is under £1, you’ll need to contact customer support directly for a refund.
What happens to my outstanding bets?
For bets that were completed after midnight on June 26, 2022, they will be canceled and the wager amount will be returned to your account for you to withdraw.
Do I need to worry about closing my account, or is it okay to let it simply phase out?
There's no necessity to close your account manually.
Can I still cash out any open bets that I have?
The ability to cash out was available until midnight on June 26, 2022. Those bets that settled afterward will be voided, and stake amounts will be refunded to your account.
Is it possible for me to add a different payment method for taking out my funds?
If your current withdrawal method isn’t active, you should contact Customer Support for help via email. [email protected] .
What if my account is locked, timed-out, or suspended? Can I still access my funds?
Even if your account is temporarily locked or in a cool-down state, you're still able to withdraw your funds. For help, contact Customer Support via email. [email protected] .
What's the fate of my account information once the platform shuts down?
Your account information will be preserved securely in line with data protection and regulatory guidelines. For more details on how we handle personal data, kindly refer to our documentation. Privacy Policy .
Can I download or look at my bet history or statements about wins and losses?
If you need access to this information after July 5, 2022, or any additional details, please email Customer Service. [email protected] .
I have a complaint. What should I do?
Complaints will continue to be processed under our established complaints and disputes procedures, detailed in section 14 of our guide. terms and conditions . You can make a complaint by email at [email protected] .
If there's something you need that isn’t addressed in the FAQ above, what should you do?
Don't hesitate to get in touch with Customer Support via email for assistance. [email protected]
