Terms & Conditions
A. General
- All services are managed by ProgressPlay Ltd, located at Soho Office, Malta, and regulated under a specific account number by the UK Gambling Commission. 39335 Be mindful: gambling can become addictive, so play wisely and responsibly.
- These terms oversee how you use our online and mobile gaming services, creating a binding agreement between you and us, the Company. Please comb through them thoroughly before jumping in.
- Included within these terms are the Company's privacy policy and Betting Rules, which you automatically agree to by using our services. You can review them anytime.clicking here Within these terms, specific terminology is defined for clarity unless stated otherwise by context.clicking here .)
B. Definitions
- The symbol £ refers to the currency used when setting up your account.
- An 'Account' represents a personal user profile used to access and play games on our site.
- A 'Bet' is simply your wager placed on any available event.
- The 'Company Network' refers to a list of UK Gambling Commission-regulated sites.
- The 'Welcome Bonus' is our introductory gift for newcomers making their first deposits.
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- 'Registration offer' caters to first-time registrants with an appropriate site offer.
- 'Complaint' is any dissatisfaction regarding our services as detailed in our terms.
- An unresolved 'Complaint' becomes a 'Dispute' after eight weeks as per our terms.
- An 'Event' encompasses any activity you can place a wager on our site.
- 'Games' encompass all available games, including events.
- 'Restricted Territories' are regions outside the UK.
- 'Services' include all games and activities offered by us.
- 'Site' covers all our online, mobile, and app platforms.
- Terms like 'We,' 'Our,' or 'Us' refer to the Company and associated individuals and entities.
- A 'PSP' allows you to accept digital payments.
- Accepting our terms binds you to your use of our site and services.
The Company can adjust these terms as needed but will inform you of any changes in advance. Bets placed before changes are honored under the rules at that time. If you disagree with the changes, stop using our services and withdraw funds.
- These terms override any previous agreements, standing as the complete understanding between you and the Company. Your consent here is based solely on what’s stated in these terms.
- You're entitled to use our services if you meet these conditions:
- You're at least 18 years old, remember underage gambling is illegal.
D. Who is Entitled to Participate
- Own a valid payment method or are authorized by the owner.
- Following all applicable laws, especially in jurisdictions where our services are prohibited.
- You're not a player in or connected to any event or bet outcome.
- Haven't self-excluded from the Company Network before.
- Not listed in the UK’s Gamstop self-exclusion scheme.
- Our services are for users who are legally allowed to gamble online without statutory prohibitions. We're not encouraging lawbreaking. You're responsible for ensuring your participation aligns with local laws.
- Employees, affiliates, or any connected party, including family, cannot participate or claim prizes. Accounts violating this will have all bonuses voided and funds frozen.
- Excited to play? You need to register an account on our site to participate in the services.
- Kick off your gambling journey with Betrino's generous 200% Welcome Bonus exclusive for new players.
E. Account Registration
- This special offer is designed just for newcomers. When you start, the wagering begins from your actual cash pool. There's a 50X playthrough required on the bonus, and the impact on each game might differ. Only selected games are eligible, and these conditions apply strictly to bets made with the bonus funds. The bonus remains valid for 30 days after you receive it, while any free spins expire within a week. Maximum conversion is restricted to three times the original bonus amount and applies across a maximum of five brands.
- Any request for withdrawal will cancel any active or pending bonuses. Additionally, deposits made via Skrill and Neteller don’t qualify.
- This promotion, effective from June 10, 2021, continues until advised differently. Each account can only avail itself of this offer once.
- Players can claim up to five different registration bonuses throughout the ProgressPlay Network.
- Skrill and Neteller deposits do not qualify for this promotion.
- To cash out any bonus winnings, you need to meet a wagering requirement of 50 times the bonus.
- When starting a wager, it will be deducted from your real money balance initially.
- To qualify for the bonus, ensure you register your account through the specific promotional page.
- Only after making an initial successful deposit, the bets placed with bonus money will count towards the playthrough prerequisite.
- Remember, you cannot withdraw the bonuses directly. Any winnings earned from betting with bonuses are credited back to your bonus account.
- Deposit offers expire after a month, whereas free spins must be used within a week.
- Meet the wagering terms before the bonus expires, or free spins and any winnings from them will be voided. Betrino rules apply.
F. Prohibited Actions
- Bonuses and their resultant wins are capped at three times, or a £20/$20/€20 max for free spins.
- Betrino has the authority to change, cancel, or pause any promotion unilaterally at any time and without prior notification, as long as the bonus hasn't been granted. However, once a bonus is provided, it remains unaffected by changes.
- Collusion between Players;
- Our bonus policies and any applicable rules correspond with the terms active when you joined the Promotion. These do not limit our legal rights or remedies in any way.
- ProgressPlay Ltd, known as the Company, operates the Site from their Malta address. It functions legally in Great Britain under the Gambling Commission's license.
- Gambling is addictive, so please gamble responsibly.
- These Terms detail your interaction with our online and mobile gaming services, representing a binding contract you should understand fully before using our services.
- Agreeing to these Terms means you also consent to our privacy policy and Betting Rules, available for review.
- For clarity, certain terms are defined, such as '£' for the currency of your account, 'Account' for your personal gaming account, 'Bet' for a wager on an event, and others focusing on games, the site, and restricted territories.
- 'Welcome Bonus' is an initial deposit offer to new players meeting the criteria.
- 'Registration offer' is available to brand-new users following their first registration.
- 'Complaint' refers to dissatisfaction with our service, escalating to a 'Dispute' if unresolved over eight weeks.
- Events are any games or occasions you can bet on through our platform.
- 'Games' refer to our offered content, inclusive of Events.
- Restricted areas signify jurisdictions outside the UK.
- Engaging with the Site indicates agreement to the Terms, which can be updated. Choose to cease using the Site if amendments aren't agreeable.
- Our Terms and Conditions override previous agreements, forming the complete contract between us and the player.
- To use our Services, you must be of legal age, have permission for your payment method, and reside in a jurisdiction where gambling is legal. You should also not have self-excluded or registered with Gamstop.
- Our Services target those who aren’t legally restricted from online gambling. Legal responsibility lies with you to ensure compliance with regional laws before engaging in any gaming services.
- Company employees, affiliates, and other connected entities cannot participate, and upon discovery, their accounts, including winnings and bonuses, will be voided.
- Create an account on our Site to partake in these services.
Free Spins and Free Bets);
- Grab a whopping 200% welcome bonus when you join Betrino, available for players worldwide.
- Exclusively for newcomers, this bonus requires real account balance usage first, carrying a playthrough of 50X the bonus amount. Contribution towards the requirement varies across different games, and it's targeted only at specific titles. The playthrough is calculated solely on bonus-associated bets. The bonus remains valid for 30 days upon being awarded, while free spins must be used within 7 days. Maximum conversion stands at thrice the bonus amount, affecting up to five brands.
- Requesting a withdrawal cancels any bonuses that are either active or pending. Deposits made using Skrill and Neteller aren't eligible for this promotion.
- This offer has been active since June 10th, 2021, and will continue indefinitely. Remember, it’s redeemable only once per account.
- On the ProgressPlay Network, a player can secure as many as five registration bonuses.
- This specific promotion is unavailable for those making deposits through Skrill & Neteller.
- To access bonus funds, you'll need to wager an amount 50 times that of the bonus.
- It's worth noting that you start playing with your real balance before touching the bonus funds.
- Martingale betting strategies;
- To qualify for a bonus, make sure to register your account via the specified page.
- Only wagers placed with Bonus Funds post your initial successful deposit will count towards the playthrough requirement.
G. Account Operation
- These Bonuses are non-withdrawable. Winnings generated from using these bonuses will be added to your bonus balance.
- Keep an eye on the clock: this deposit offer is valid for 30 days, and any free spins expire in 7 days. If you don't meet the playthrough criteria by the expiration date, any free spins and associated winnings will be forfeited. Betrino The terms are always in effect. Winnings from the bonus are capped at three times the bonus value, or $/€/£ 20 in the case of free spins.
- Betrino retains the discretion to alter, cancel, or suspend any promotion or offer without prior notification at any point—this applies only if bonuses haven't been provided to you yet. Bonuses awarded before any changes will stay unaffected. If you don't meet the playthrough criteria by the expiration date, any free spins and associated winnings will be forfeited. Betrino ,
- The bonus terms and policies that come into play for any bonus you receive align with those prevailing when you join the relevant promotion. Our rights and remedies are not limited by the terms mentioned herein.
- ProgressPlay Ltd, identified as the 'Company,' operates the site, headquartered at Soho Office, 3A, Punchbowl Centre, Elia Zammit Street, St. Julians, STJ3154, Malta. The entity is authorized and regulated in the UK by the Gambling Commission under its designated account number.
- Gambling addiction is a risk. Stay safe and play responsibly.
- These defined terms and conditions manage how you ('Player') interact with our online and mobile gaming services. It's essential that you read these terms thoroughly before using our services since they form a legally binding contract between you and the company.
- These terms encompass our privacy policy and betting rules. By consenting to the terms, you also acknowledge and agree to these additional policies, available for review;
- and review our betting rules here;
H. Deposit and Withdrawals
- In the context of these terms, certain words and phrases have specific meanings:
- £ refers to the currency you've registered for your account.
- An 'Account' signifies a personal account a user opens with the intent to engage in games on the site.
- 'Bet' is an action undertaken when wagering on an Event.
- The 'Company Network' lists sites overseen by the UK Gambling Commission, as documented
- The 'Welcome Bonus' describes an offer for a newcomer depositing for the first time on applicable sites.
- 'Registration offer' signifies promotions accessible to fresh registrations within the site.
- 'Complaint' indicates any dissatisfaction reported concerning our services, detailed in chapter O below.
- 'Dispute' refers to unresolved complaints that the company hasn't settled within an initial 8-week timeframe described in chapter O below.
- 'Event' entails any occasion where a bet is placed on the site.
- 'Games' include all site-available games, including events.
- 'Restricted Territories' are any regions except the UK.
- 'Services' are any games and activities offered by the company on the site.
- 'Site' entails any platform—website, mobile site, or app—managed or owned by the company.
- 'We,' 'Our,' or 'Us' reference the company and its associated teams, partners, or agents.
- A 'PSP' is a Payment Service Provider facilitating electronic transactions for players.
- C. Alignment with Terms and Conditions and their Binding Nature
- By accessing or registering on the site, or engaging in services, you agree to uphold and adhere to the terms, even if revised, without reservation.
- The company reserves its authority to modify these terms at any discretion. Any amendments will be communicated before taking effect. Bets placed before updates will adhere to the existing terms. To reject changes, cease using the site and services, and if preferred, withdraw available funds while closing your account.
- These terms override any prior related agreements, forming the complete accord between you and the company. By agreeing, you validate reliance only on company-specified representations.
- You are permitted service use only if you meet all of the following:
- You're at least 18 years old; the company emphasizes underage gambling's illegality;
You either own a valid payment method or have authorization to employ one;
- You're not violating any laws by using these services. Acknowledge that if you're in a region prohibiting our offerings (such as restricted territories), participation is forbidden.
- You don't hold a player status influencing event outcomes related to bets;
- You haven't previously excluded yourself on another company network account; Click here
- You're not enlisted in the UK's Gamstop self-exclusion initiative. If you don't meet the playthrough criteria by the expiration date, any free spins and associated winnings will be forfeited. Betrino .
Our services target only players legally permitted to gamble online or on mobile devices. We're not offering a means to violate local laws. Represent, warrant, and agree that your site and service use complies with every related law. Offering services shouldn't suggest an illegal use proposal; if you live in or use our site in a jurisdiction prohibiting our service, it's solely your responsibility to ascertain legality.
- Employees, directors, officers, and family of company-related staff, alongside connected entities, are prohibited from service participation. Additionally, substitutes for said individuals lack service access rights, and the company may suspend accounts, including freezing deposits, voiding bonuses, winnings, and bonus winnings. https://www.gamblersanonymous.org.uk/ , http://www.gamcare.org.uk/ Participants must register and open a site account to engage in services.
- The Company conducts a thorough 'know your customer' review using the information and documents you've submitted. Additional reviews may occur if there are special circumstances like a high fraud score or unusual activity, such as multiple deposits, suspicious jurisdiction, or accessing your account through different IP addresses.
- It's your sole duty to keep your identification details private and not share them with anyone. If someone gains unauthorized access to your account due to your negligence, you're fully accountable for any outcomes. The Company bears no responsibility if you lose or misplace your information unless it's due to the Company's error. You're permitted to have just one account on this platform. If you or any immediate family or housemates open multiple accounts, the Company may close them and void associated bonuses and winnings. However, deposited funds will be returned. The Company isn't liable for preventing multiple registrations. .
- The Company reserves the right to refuse the creation of a new account or to close an existing one, without needing to provide a reason. However, all existing agreements will be respected. www.cyberpatrol.com or www.gamblock.com
- You assert that your account registration is conducted personally by you and not through another party. If you don't meet the playthrough criteria by the expiration date, any free spins and associated winnings will be forfeited. Betrino By creating an account, you affirm that your registration details are accurate and will be updated promptly if they change. The account is solely for your personal use, and deposited funds are to be used for gaming or accessing services on the site. The Company isn't a bank, so funds in your account do not earn interest. You must be mentally capable, understand the game rules, recognize the risks of losing money, cooperate with any documentation requests, ensure compliance with applicable laws, and manage your tax obligations. You also pledge to act in good faith and maintain the confidentiality of your account credentials, promptly inform the Company of any unauthorized access, refrain from chargebacks, and indemnify the Company against breaches of these terms.
- You further agree not to engage in any prohibited actions or irregular gaming patterns. If such actions are detected, the Company may freeze your account, void winnings, and notify authorities. All funds in your account are to be legally sourced, and you indemnify the Company against any losses or liabilities from prohibited activities. Payment methods must belong to you, unless used with consent, which you’re not required to prove. You should not have previously had an account terminated by the Company, nor should you be dealing with issues like gambling addiction or self-exclusion.
- Before accessing any site services, your age and identity must be verified. You'll need to supply documents proving your identity, address, and age, such as a passport or utility bill.
- For a first deposit, a valid photo ID like a passport or driver's license is necessary. It should display your name, photo, and signature. Sometimes, documents may need a notary or lawyer's stamp.
- Proof of your address can be a recent utility bill or bank statement featuring your full name and account-listed address.
- While typically only the listed documents are required for verification, the Company might ask for more to meet regulatory demands or verify previously submitted information. This could include certified copies of identity documents or evidence of your fund sources.
- If you are found to be engaging in prohibited actions or irregular play, any account funds aside from un-staked deposits will be confiscated, though deposits will be returned. The Company will also notify authorities and applicable institutions.
- Prohibited actions cover illegal or fraudulent activities such as using AI to play, trading accounts, transferring funds between players, match-fixing, or tampering with site operations like disconnecting mid-game.
- Our company is committed to thoroughly examining the information and documents you provide as part of our 'Know Your Customer' procedures. We also perform additional verification under certain conditions, such as unusual account activity, multiple deposits, or logging in from various IP addresses, mainly to ensure compliance with regulations and security measures.
It's vital that you keep your identification details private and do not share them with anyone else. Should there be any unauthorized usage of your account, you will be the one fully responsible for any consequences. If you happen to misplace or lose your credentials through no fault of ours, we won't be accountable for any resulting issues.
- You are restricted to having just a single account on this site. If you or your immediate family members happen to open more than one account, we reserve the right to deactivate or close those accounts. This may include nullifying bonuses and winnings, though we will return deposited funds. The onus is on you to adhere to this rule, as we won’t intervene to prevent multiple account creation.
- The decision to open or close an account rests solely with us, and we aren’t obliged to provide a rationale for our choice. Nevertheless, we will uphold any existing agreements or commitments made prior to account closure.
J. Bonus Policy
- When you register your account, you are asserting that the registration is being carried out personally by you and not by someone else on your behalf.
- By opening an account, you affirm that the information you provide is truthful, and you agree to update it if any changes occur. Your account is intended for your own use, and the funds you deposit are specifically for engaging in games and services on our site. We are not a financial institution, so your funds won’t earn interests. It's your responsibility to understand game rules and potential losses. You have to keep your account credentials confidential, and be prepared to account for taxes related to your winnings. Trust and integrity should guide your use of our services.
- You assure us that neither you nor anyone else will use your account for prohibited activities or irregular gaming patterns. If we find otherwise, we may report you to authorities and freeze your account, including any bonuses and winnings. Responsibility for financial loss lies with you, and any past accounts suspended by us should be disclosed. Ensure that your payment methods are legitimate, and notify us if you have a gambling addiction.
- Before you can deposit, gamble, or access free games, we need to verify your identity and age. Be ready to provide documents like a passport, driver’s license, or government ID, alongside proof of address, to validate your personal details.
- To process your first deposit, we’ll need a valid photo ID, which could be a passport, driver’s license, or national ID. In some cases, notarized documents might be needed for legitimacy.
- A utility bill or bank statement dated within the last three months is required to verify your address. The document must match the address details in your account profile.
- If we suspect any breaches of rules or regulatory requirements, we might request further documentation for identity verification, including certified copies or financial proofs.
- If involved in any prohibited activities, we may close your account and confiscate funds, alerting regulators and financial entities if necessary. Prohibited actions include using bots, sharing accounts, influencing game outcomes against the rules, or attempting unauthorized access to the site.
- The Games in the list (available here Avoid any use of robots or unauthorized software, and don’t engage in buying or selling player accounts. Transferring funds between player accounts is forbidden, as is manipulating matches or outcomes to violate regulations.
- Our company will thoroughly evaluate the information and documents you provide as part of our comprehensive 'know your customer' procedures. Additionally, we'll conduct further checks if unusual situations arise, including high fraud scores, dubious details, excessive deposits, multiple IP addresses accessing your account, irregular gaming patterns, or the legal jurisdiction you are under.
- It's your sole responsibility to keep your identification details confidential and refrain from sharing them with others. Only you will be accountable for any unauthorized usage of such information. If you lose, forget, or misplace your credentials due to reasons other than the company's mistakes, we won't be responsible for any resultant loss, direct or otherwise.
- You're restricted to maintaining only one account on this site. Should you, any family member, or someone in your household open additional accounts, the company reserves the right to suspend or terminate any accounts without notice, potentially annulling bonuses and winnings, including refunds of initial deposits. We are not liable for blocking the setup of multiple accounts.
- The company has the liberty to refuse the opening of a new account or to terminate an existing one without justifying such decisions, although we commit to honoring previous and ongoing contract obligations.
- When you register an account, it's essential that the registration is solely done by you and not through any external party.
- By setting up an account, you assert and accept a wide range of commitments: the accuracy and immediate update of information you provide, your account's exclusive personal use, the intention to utilize deposited funds for gaming and service purposes only, acknowledgment that we aren't a financial institution, and any funds will not incur interest. It’s also crucial to comprehend game rules thoroughly, recognize potential losses, and agree to cooperate with us transparently. You need to ensure your actions are legal within applicable jurisdictions, take charge of tax responsibilities regarding your gaming activities, maintain good faith in using the services, and protect your account details. Inform us immediately about any unauthorized activity in your account, avoid reversing payments, and indemnify us against any claims linked to breaches of these terms.
- You further declare that you'll prevent both yourself and others from engaging in prohibited or irregular play behavior on your account. Should you partake in such actions, we may disclose your details to authorities, freeze your account, and void your bonuses and winnings. You assure us that any deposits are legal and solely yours, and gear up to take responsibility for liabilities due to prohibited actions. Furthermore, you have not had a prior account suspended, guarantee the legality and consent of your payment methods, and affirm no gambling addiction has been declared to us or prior registration happened with self-exclusion schemes like Gamstop.
- Your account must be verified for identity and age before you’re permitted to deposit funds, gamble, or access free games. You'll have to present documents that confirm your identity, address, and date of birth, such as a valid passport, driver's license, or national ID card. On rare occasions, a notary may need to authenticate these documents.
- To verify your address, you might provide a utility bill or bank statement issued within the last three months, displaying your full name and address as given in your account.
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- While we don’t typically require documents beyond those noted earlier for verification, additional documentation might be requested if necessary for regulatory compliance, including anti-money laundering checks, or to validate submitted information with certified proof.
- If we detect or suspect any prohibited actions or irregular gaming patterns on your part, we will terminate your account, reclaim all funds except unbet deposits, which will be returned. These actions might extend to any of your other accounts within our network, and we'll report pertinent information to authorities, financial bodies, and related institutions.
- Prohibited actions include any unlawful or fraudulent activities, such as using bots or AI, trading accounts, moving funds between player accounts, manipulating event outcomes, or disrupting the site’s operation.
- Examples of prohibited actions involve the use of unauthorized software, unauthorized account transactions between players, event manipulation, and deliberately disconnecting from a game.
- Free Spins
- Trying to get unauthorized access to or manipulate the Company's systems, such as altering your registration info or providing false details about yourself or your payments—plus, using a VPN to do so.
- Should your funds come from illegal sources, or if you're involved in money laundering activities, like using dirty money, you're in breach.
- Taking unfair advantage of others in the gaming community, whether they're other players or even the Company itself.
- Submitting documents that are either false or invalid to gain something you shouldn't have.
- If we think you're exploiting bonuses to cut losses—details in Section F, Clause 3 on 'Irregular Play Patterns'—or pulling off any dishonest moves with any of our site's bonus offers.
- Sneakily raking in bonus benefits, which includes things like opening multiple accounts just to grab a bonus several times or only making deposits during promotional periods. Whether you're solely playing free games or constantly bouncing between deposit and withdrawal to exploit deposit bonuses, it doesn’t fly.",
'"Irregular Playing Patterns" refer to suspicious activities during gameplay, which can raise red flags.',
"Placing bets where the risk is low to none, or engaging in hedge betting strategies.
- Free Bets
- Using half or more of your bonus on any single turn, round, or game.
- Starting with big stakes then altering your betting strategy or size to just meet the wagering criteria.
- Placing high wagers for substantial wins, followed by drastically reducing your bet size by 65% or more compared to your last average bet amount.
- Holding onto real money in incomplete game rounds to use bonuses before finishing with real funds.
- Stalling or pausing game rounds to clear out your real money balance and then proceed with using bonuses later.
- Free Tickets
- Strategically increasing in-game value with bonuses, only to lose the bonus and cash out the value-build with real money.
- Making large bets and then scaling them back substantially to fulfill wagering requirements.
- Switching from games with low to high contributions after scoring big to meet the set conditions.
- Rewards
- Covering an unnecessary amount of bets on a roulette board, such as betting on nearly all numbers, or placing opposite bets like black and red.
In baccarat, processing bets on both banker and player in a single coup.
- Using bonuses as part of a larger coordinated group or a syndicate.
- Operating accounts or in a group to gain unfair advantage over other players or the Company, like using tactics to cheat or playing together as a group.
- Attempting to meet conditions by padding value through bonus modes; losing bonuses and cashing out the built-up value with another payment.
Wagering significant amounts of real money on low odds while using high odds for your bonus balances.
Putting down bets worth more than 25% of your initial deposit in a single move.
If your account sits untouched for over a year, it'll be marked dormant. We attempt to return your funds before fees kick in, charging £5 monthly, potentially leaving your balance at zero.
- When you're ready to close your account, shoot an email to our support at [email protected], and they’ll help expedite your request.
- Typically, only partial game histories are visible; for a complete record, reach out to customer support.
- Once you've placed a bet, changing or taking it back isn't possible.
- Any bet placed after an event begins (except live bets) or when the outcome is determined won't fetch you winnings, but we'll return your bet amount.
K. Bingo
- We offer few versions of Bingo rooms:
- Cash-out is a special feature we might offer, letting you secure part or all of your wager before the event ends. This is dependent entirely on our decision and can be removed without prior notice.
- The Company finalizes bet outcomes based on official event results or secondary sources, and in case of discrepancies, our determination stands. If unclear, the bet is void and wager refunded.
- As per Section G, Clause 13, once results are published, winnings, if any, appear in your account within three days. If there's a dispute between site results and registered data, our documented records take precedence.
- You can check each game's RTP through the information button on its respective page.
- Depositing illicit funds is illegal. We monitor all transactions to prevent money laundering and counter-terrorism financing, reporting anything suspicious.
- Deposits reflect in your account only post-validation by us and the payment service provider. We neither offer nor facilitate credit.
- Credit cards can't be used for direct deposits, even through linked e-wallets or payment services.
- Deposit limits are at our discretion, subject to reviews. They may change, with examples like Paysafecard's threshold from £10 to £700 per site.
- It's crucial to alert the Company instantly if your payment method is lost or stolen, or if it changes. Failing to do so leaves you liable for resulting losses.
- Transferring funds between player accounts or selling, transferring, or acquiring accounts from others is prohibited.
- Per our Gambling Commission license, we inform you about fund handling in the case of insolvency. Your money stays separate from ours, but isn't protected against insolvency, meeting the 'unprotected segregation' standard.
- Withdraw your real money anytime, barring compliance obstacles.
At least one successful deposit is a prerequisite before any withdrawal.
- Requested withdrawals return to your original funding method, barring any restrictions.
- Should your deposit method be unavailable for withdrawal due to third-party policies or technical issues, alternatives will be provided, pending necessary verification.
- If deposits remain outstanding, withdrawal requests might be paused or postponed until all are confirmed.
- Engaging in attempts to hack into, access, or bypass the Company's systems by any means. This could include tinkering with registration details, submitting false or incomplete personal or payment information, or even using a VPN to mask your real details.
- If the money you are using comes from illegal activities or if you have participated in or are currently involved in money laundering schemes, including utilizing profits from criminal activity.
Exploiting any loophole or advantage that results in an unfair benefit over other players or negatively impacts the Company.
- Submitting documents or identification information that are either incorrect or invalid.
- If there is reason to believe you're exploiting bonuses from the Company to reduce losses, as detailed further under Section F Clause 3 regarding 'Irregular Play Patterns,' or if you have acted dishonestly in any promotional event on the Company's platforms.
- Manipulating bonuses in bad faith, which includes: (i) creating multiple indistinguishable accounts to receive a bonus more than once, only depositing during promo periods, or managing numerous accounts across the Company Network, (ii) frequently playing only free games, or (iii) using repeated patterns of deposit, cashout, and redeposit solely for bonus gain.
- 'Irregular Playing Patterns' encompasses activities such as:
- Making bets that have no margin, low margins, or placing hedge bets.
- Placing one or more bets equivalent to fifty percent or more of a bonus on any single game, hand, bet, or round.
- Accumulating balance and drastically altering gameplay, such as the size of bets or wagers, game genres, and types of wagers, to satisfy the wagering requirement.
- Making substantial bets that lead to a considerable win followed by a reduction in bet size by 65% or more compared to previous averages.
N. Intellectual Property
- Holding real money in unfinished game rounds to use bonuses before continuing real money gameplay.
O. Customer Support
- Deliberately delaying game rounds or postponing them to later dates to first exhaust real money funds and then make use of any available bonus. If you don't meet the playthrough criteria by the expiration date, any free spins and associated winnings will be forfeited. Betrino
- Using a bonus balance to build in-game value, depleting the bonus, and then cashing out with real money based on the value built using the bonus.
- Increasing bet sizes substantially and then reducing them markedly to adhere to the wagering requirements.
P. Complaints and Disputes
- Switching from games with a low wager contribution to those with a high one after a big win to meet the wagering requirements. [email protected] On roulette, performing any of the following: (a) covering most numbers (24 or more out of 37), (b) placing bets on red and black, (c) betting on odd and even numbers, (d) betting on ranges 1-18 or 19-36, (e) betting all table columns, (f) betting on all sets of dozens.
- In baccarat, placing bets on both the banker and the player simultaneously in a single round.
- Utilizing bonus promotions as part of a collective or group with the intent to gain unfair benefits.
- Operating an account or multiple accounts systematically to cheat other players or the Company, including using strategic methods to deceive or manipulate other players. https://ecogra.org/products-services/alternative-dispute-resolution .
Q. Miscellaneous
- Using bonus money to enhance game value, lose the bonus funds and then withdrawing the constructed value using another deposit.
- Risking your real money on low-probability bets while betting with your bonus on high-stake or high-risk options.
- Placing a single bet that exceeds 25% of your initial deposit.
- If your account remains unused for over a year, it will be marked as Dormant. To prevent incurring charges, the Company will make attempts to return your funds, and you'll receive a 30-day advance notice about the forthcoming fees, which are £5 monthly, potentially reducing your account to zero.
- You have the option to close your account anytime by emailing customer support at the Company.
- [email protected]
- Subsequently, a representative from customer support will reach out to help with the account closure process.
R. Language Discrepancies
- The Company's standard user interface provides a partial glimpse of your game history. For a complete record, contact customer support.
Version 1.2.15 - 16.12.2024
Valid until further notice