A. General

1. ProgressPlay Ltd, operating from St. Julian's, Malta, administers this site under stringent regulation by the Gambling Commission in Great Britain. 39335 Just a gentle reminder: gambling carries a risk of addiction, so always play responsibly.
2. Think of these terms as a bridge—you, the player, are making an agreement with the Company concerning your use of their online and mobile gaming services. Give them a thorough read to understand the full scope of your engagement.
3. Embedded within these terms are the privacy policies and betting regulations of the Company. By agreeing to these terms, you also affirm your acceptance of these policies, which you can review accordingly.clicking here Certain phrases in these terms hold specific meanings as defined for clarity.clicking here .)

B. Definitions

1. The symbol £ signifies the currency for which your account is registered.
   • \"Account\" refers to the personal hub you'll establish to enjoy gaming on the site.
   • \"Bet\" covers every wager you make on an event.
   • \"Company Network\" is the regulated suite of sites vetted by the UK Gambling Commission.
   • \"Welcome Bonus\" represents the initial offer extended when you deposit for the first time. here .
   • \"Registration offer\" is geared towards first-time registrants on a given site.
   • \"Complaint\" refers to a voiced dissatisfaction with any services, as outlined in a specific later section.
   • A \"Dispute\" becomes relevant when a complaint remains unsettled during the eight-week window detailed later.
   • \"Event\" encompasses any occasion on which you can bet.
   • \"Games\" include all playable options on the site, covering various events.
   • \"Restricted Territories\" are areas where the offered services are unavailable.
   • \"Services\" encompass games and related activities on the site.
   • \"Site\" is shorthand for company-owned websites or apps.
   • Pronouns like \"We\", \"Our\", or \"Us\" refer to the Company and its associated personnel.
   • \"PSP\" acknowledges systems processing electronic payments accepted by players.
   • C. You are entering into the terms and conditions, acknowledging their binding nature.

When you use the site or engage in its offerings, you're formally bound to the terms of use, consenting to any updates that come along.

1. The Company reserves the right to change these terms anytime, and you'll be notified before changes go live. If you disagree, you may close your account and withdraw funds.
2. These terms form the complete agreement—no past dealings can override their sovereignty. You're committing based solely on what is expressly stated.
3. Eligibility prerequisites for using the services are simple: you must meet all outlined criteria.

D. Who is Entitled to Participate

1. You must be at least 18 years old—underage gambling is illegal.
   • You should possess or have permission to use a valid payment method.
   • You cannot violate any laws by availing services. If jurisdiction disallows participation (such as in restricted regions), refrain from engaging.
   • You must remain neutral without influence over any event or bet outcome.
   • You have not self-excluded from any Company Network accounts in the past.
   • Being registered to Gamstop, the UK's self-exclusion platform, excludes you from service participation.
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E. Account Registration

1. Offer available to new players only. Opt-in obligatorily required. Place qualifying bets of at least £/€20; initial stake not included in returns. Free bet valued at £/€40, with minimum odds set at 1.5—excludes the initial stake on returns. Winnings require a 1X playthrough. Fulfillment of wagering begins with the real money balance. Bonus bet turnover solely counts toward wagering calculations with a real funds start. Maximum withdrawable winnings capped at £/€200, valid for 7 days post-issue, excluding deposits via Skrill and Neteller.
2. This promotion is operational from January 1, 2024, to December 31, 2024, strictly one-time per account.
3. Only accessible to players residing in the UK and Ireland.
4. Deposit and place wagers totaling £/€20 to qualify for a £/€40 Free Bet.
5. A one-time wager of £/€40 is required with a minimum odds threshold of 1.5—stake not reimbursed.
6. Each player is entitled to a single sports welcome bonus on the Progressplay Network.
7. Register your account through this web page for eligibility for the bonus.
8. You're at liberty to withdraw your actual cash balance, including deposits and winnings resulting from those deposits, any time.
9. The bonus is redeemable just once upon making your initial deposit. free spins Any free bet winnings obtained must be wagered one time before converting into real money.
   • Settled bets are essential for counting toward the Wagering Requirement.
   • Following a successful deposit meeting eligibility, the bonus will enter a 'pending' status. When accumulated bets worth £/€20 reach completion, the bonus activates for use automatically.
10. Bonus and subsequent winnings will expire within 7 days from credit time to the player's account.

F. Prohibited Actions

1. If a player fails to use their bonus or meet the Wagering Requirement in designated time limits, any expired bonus or winnings will become unavailable.
2. Upon fulfilling the Wagering Requirement, the Promotion concludes, automatically transferring your Bonus Funds to your Real Money Balance, with a cap of £/€200 for conversion, thus eligible for cash withdrawal or continued non-promotion play.
   • Collusion between Players;
   • Separate usage of free bets is mandatory as accumulation is prohibited.
   • Creditored free bets must be used in the sequence they were awarded.
   • Players are eligible for a maximum of five free bet bonuses per month per account.
   • Customers opting for Skrill deposits will find the promotion unavailable.
   • MobileWins reserves the authority to exclude certain events from the free bet offer.
   • Mobile Wins Casino & Sports retains the right to alter, cancel, modify, or suspend any promotion or offer at any time without prior notifications for bonuses yet to be provided. Bonuses granted before such changes remain unaffected. Current Terms and Conditions alongside the bonus policy apply at the time of sign-up. This section does not restrict any other rights or remedies we hold.
   • These terms, published in multiple languages for reference, place English as the definitive version in case of discrepancies.
   • ProgressPlay Ltd, headquartered at Soho Office, 3A, Punchbowl Centre, Elia Zammit Street, St. Julian's, STJ3154, Malta, operates the Site. The Company is regulated under account number by the UK Gambling Commission.
   • Gambling can lead to addiction. Always play responsibly.
   • The Terms and Conditions herein dictate Your usage of the gaming services provided on mobile and online platforms. You should review them comprehensively before participating by understanding these Terms form a legally binding accord between You and the Company.
   • These Terms incorporate the Company's privacy policy and Betting Rules. By accepting these Terms, You also affirm agreement with the Company's privacy policy and Betting Rules, reviewable on their respective sections.
3. Specific meanings of such words and phrases in these Terms remain as explained unless stated otherwise.
   • £ corresponds to the currency of Your registered Account.
   • An 'Account' signifies a personal profile created by an individual solely for gaming purposes at the Site.
   • 'Bet' defines your placed wager on an Event.
   • 'Company Network' denotes the officially approved Sites list under the UK Gambling Commission.
   • A 'Welcome Bonus' refers to the offer for new players making a first site deposit where the bonus applies.
   • A 'Registration offer' applies to new players registering for the first time on the relevant site.
   • 'Complaint' references dissatisfaction with provided Services as delineated in chapter O.
   • 'Dispute' categorizes unresolved Complaints within the initial 8-week period noted in chapter O.
   • 'Event' signifies any bettable occurrence available on the Site.
   • On roulette 'Games' encompass any available offerings or Events at the Site.
   • On baccarat Restricted Territories involve jurisdictions outside the UK.
   • Services denote the Company's Games plus additional Site-related services and actions.
   • 'Site' includes any Company-owned, -operated, or -hosted website, mobile site, or mobile app.
   • 'We', 'Our', or 'Us' captures the Company alongside subsidiaries, affiliates, staff, directors, officers, agents, suppliers, consultants, and contractors.
   • Martingale betting strategies;
   • A 'PSP' is a service enabling electronic payment acceptance.
   • By engaging with the Site, registering, or taking part in the Services, You agree fully to follow the Terms and Conditions, accepting any updates unreservedly.

G. Account Operation

1. The Company reserves the right to modify these Terms and Conditions at any moment, entirely at its discretion. Notifications will precede any changings, affecting only future bets. If rejecting amended Terms, immediately desist Site usage and withdraw funds in adherence to closing guidelines.
2. These Terms and Conditions supersede all prior arrangements in their covered subject matter, forming the complete agreement between You and the Company. By acknowledging these Terms, You indicate reliance solely on the express representations within. Criteria to access Services includes the following requirements: You are at minimum 18 years of age, acknowledging underage gambling as illegal.
3. Ownership or authorization to use a valid payment method is mandatory. Criteria to access Services includes the following requirements: ,
4. Non-violation of any laws or regulations when using Services is required. Use in restricted territories or prohibited areas is strictly forbidden.
5. Absence of direct involvement with an Event or Bet outcome is mandatory.
6. Prior self-exclusion from the Company Network negates Service use eligibility.
7. Gamstop registration disqualifies you from playing.
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H. Deposit and Withdrawals

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2. Exclusively for newcomers: Opt-in is mandatory. Lay down qualifying bets amounting to at least £/€20, though remember, your stake won't be refunded. You'll receive a single-use £/€40 free bet, with minimum odds set at 1.5, excluding stake returns. To cash out, you must wager any winnings once. Your real funds will be utilized first to meet this requirement, which applies solely to the bonus bets. You can convert a maximum of £/€200. This offer is valid for a week from issuance, but be aware that Skrill and Neteller deposits won't qualify.
3. This special offer is available for an entire year, from January 1 to December 31, 2024, and is redeemable only once per account.
4. Players from both the United Kingdom and Ireland are the exclusive recipients of this promotion.
5. Make a deposit of £/€20, place bets that add up to £/€20, and you'll earn a £/€40 free bet.
6. This £/€40 bet can only be used once, with minimum odds at 1.5, and the stake amount isn't returned.
7. Every player within the Progressplay Network is entitled to receive a sports welcome bonus just once.
8. To qualify for this bonus, you must create your account through this specific page.
9. You have the liberty to withdraw your real money, which includes your deposits and any winnings derived from them, whenever you want.
10. The bonus can be claimed just once, aligning with your initial deposit.
11. Winnings from your free bet need to be wagered a single time before they’re converted to actual cash.
12. Ensure your bets are settled, as this counts towards meeting the Wagering Requirement.
13. Once you make an eligible deposit, the bonus will display as 'pending' in your account. Complete £/€20 in real bets, and the bonus activates automatically for your use.
14. Post-credit, your bonus and winnings are set to expire 7 days from the moment the Free Bet hits your account.
15. Failing to use your bonus or meet the Wagering Requirement within the set timeframe means forfeiting the expired bonus and any winnings tied to it.
16. Upon fulfilling or surpassing the Wagering Requirement, the Promotion concludes, transferring your Bonus Funds to your Real Money Balance (up to £/€200), available for withdrawal as cash or further non-Promotion play.
17. Separate usage is required for free bets—they aren’t cumulative.
    • Multiple free bets on your account must be used as they were credited, in sequence.
    • Each player can secure up to 5 free bet bonuses monthly on their account.
    • Skrill deposits are ineligible for this promotion.
    • MobileWins retains the authority to exclude specific events from this free bet offering.
18. Mobile Wins Casino & Sports reserves its right to amend, cancel, modify, or suspend the promotion or any offer at any time, with or without prior notice, concerning bonuses not yet awarded. Bonuses already granted will remain unaffected. The applicable terms and bonus policy align with those at the time of Promotion signup. This clause doesn’t limit any other rights or remedies we may possess.
19. For reference, these terms might appear in several languages, but the English version stands authoritative in case of discrepancies.
20. Managed by ProgressPlay Ltd, situated at Soho Office, 3A, Punchbowl Centre, Elia Zammit Street, St. Julians, STJ3154, Malta, the Company holds a license from the Gambling Commission, operational within Great Britain under a specific account number.
21. Gambling may lead to addiction. Please play responsibly. Click here
22. Outlined in these Terms and Conditions is your ('You', 'Your' or 'Player') engagement with our online and mobile gaming services. A careful reading of these terms before your Services use is vital, as they form a legally binding agreement between you and the Company. Criteria to access Services includes the following requirements: .

These Terms and Conditions enclose the Company’s privacy policy and Betting Rules. Your agreement confirms your acceptance of both policies. To review the Company’s privacy policy, please visit the provided link.

1. Contained within these Terms and Conditions are predetermined definitions of specific terms and phrases. Where context permits, meanings are assigned beside each word or phrase. https://www.gamblersanonymous.org.uk/ , http://www.gamcare.org.uk/ £ stands for the currency linked to your registered Account.
2. An 'Account' signifies a personal profile created by an individual, solely to allow that person to engage in Games on the Site.
3. 'Bet' means any wager you place on a particular Event. 'Company Network' encompasses the regulated Sites by the United Kingdom Gambling Commission, available to view online. .
4. The 'Welcome Bonus' pertains to an offer given to a newcomer making their first deposit on the relevant site. www.cyberpatrol.com or www.gamblock.com
5. 'Registration offer' pertains to a special available for first-time registrants on the designated site. Criteria to access Services includes the following requirements: 'Complaint' reflects dissatisfaction concerning the provided Services, as noted in Chapter O below.
6. If unresolved, a 'Dispute' is a Complaint escalated beyond the initial eight-week resolution window cited in these Terms under Chapter O.
7. 'Event' denotes any occasion on the Site offering a Bet opportunity.
8. 'Games' cover all available online activities including Events accessible on the Site.
9. 'Restricted Territories' are those regions where the United Kingdom is the exception.
   1. The term 'Services' refers to the Company’s Games and additional offerings presented on the Site.
   2. 'Site' refers to any website, mobile site, or app owned, operated, or hosted by the Company.
   3. 'We', 'Our', or 'Us' relates to the Company and encompasses any subsidiaries, affiliates, personnel, directors, officers, agents, suppliers, consultants, and contractors.
   4. 'PSP' describes a Payment Service Provider aiding players in processing electronic payments.
      Subordination to the Terms and Conditions and Their Binding Effect entails that by utilizing the Site, enrolling, or taking part in any Services, adherence to the periodically updated Terms and Conditions is obligatory.
10. The Company upholds its right to amend Terms and Conditions at its discretion. Notifications of changes will precede implementation. Bets placed beforehand retain the conditions present when laid. Unwillingness to accept changes necessitates suspension of Site and Service usage, followed by funds withdrawal and Account closure as directed in these Terms.
11. These Terms override all previous agreements on related topics and form the comprehensive contract between You and the Company. Any representation relied upon is confined to those explicitly made in these Terms and Conditions.

J. Bonus Policy

Service usage mandates strict compliance as follows:

1. You must be at least eighteen (18); underage gambling constitutes an offense.
2. You must possess or have validated authorization to utilize an active payment method.
3. Service engagement must align with all pertinent laws and regulations. If situated in a jurisdiction eschewing services presented on the Site (notably any Restricted Territories), you pledge not to involve in forbidden activities.
4. Users must not possess any ties or influence over a Bet Event or its outcomes.
5. Prior self-exclusion from the Company Network elsewhere shall preclude participation.
6. Absent registration in the UK’s national online gambling self-exclusion database, Gamstop, is necessary.
7. Our platform is strictly for users who can legally engage in online and mobile gaming according to their local regulations. We aren't here to help anyone break the law, so it's up to you to make sure that you're following all the rules that apply. If you're in a place where gambling is forbidden, or if we decide not to offer our services there, know that we're not inviting you to join in. It's entirely your responsibility to research and ensure that your participation is legal where you are. We make no claims about the legality of our services for you, so it's wise to get some legal advice about whether you can use our site.
8. If you're employed by us, related to someone who is, or involved with any of our associated companies or systems, you can't take part in any services offered here. This also goes for anyone touching the tech side of things. Not only that, if you're connected to one of these excluded people or even replace them, you won't be eligible for any prizes. We reserve the right to freeze any associated accounts and nullify benefits like bonuses or winnings. video poker To get started on our platform, you first need to sign up and create an account.
9. The Games in the list (available here As part of our thorough 'know your customer' policy, we'll need details from you to proceed. If anything about your account seems unusual, like mismatched IP addresses or excessive deposits, we'll dig deeper.
10. You're limited to a single account on the site. If you or someone close to you tries to circumvent this rule by opening another account, we can shut it down and make your bonuses and winnings disappear. However, we're not responsible for catching every instance of duplicate accounts.
11. We're able to decline or terminate accounts whenever we see fit, without needing to justify why. Any existing commitments will still be respected.
12. When you register, do it yourself. Don't let anybody else handle your account setup.
13. By setting up an account, you're confirming various things: your registration details are accurate, the account is for your own personal use, deposited funds are strictly for gaming here, and we're not a bank so don't expect any interest on your deposits. You're expected to comprehend all game rules and accept the risk of losing money. Keep your account information confidential and manage your activities responsibly. You need to ensure your gaming doesn't breach any laws and take care of any taxes or duties owed because of your winnings. You're agreeing to cooperate fully with us, inform us of any unauthorized access, and avoid chargebacks.
14. You also assure us that your account won't engage in forbidden actions or suspicious play styles. Should you do so, be prepared for us to freeze your account and possibly involve the authorities. Confirm that your deposits are clean, without ties to illegal activities. If you've ever had an account closed by us, don't interact with that system again. Likewise, ensure your payment methods are your own or that you have permission to use them. Notify us if you've self-excluded or are struggling with gambling addiction.
15. Before you can start playing with real or bonus money, or engage with free games, we need to verify your identity and age. Depending on your situation, you might need to provide documents like proof of identity or address.
16. The Services are tailored for players who aren’t prohibited, due to legal restrictions in their region, from online or mobile gaming. It's not the Company's purpose to encourage you to violate any laws. As a player, you are expected to affirm, guarantee, and make sure that your usage of our Site and Services aligns with all relevant regulations and laws. The existence of these Services shouldn't be viewed as our offer or invitation to engage if you're in a location where such activities are unlawful or in areas the Company chooses not to operate. It’s entirely your duty to figure out if accessing the Site and Services is legally sound in the place you reside or access these from. We neither assure nor guarantee the legality of these Services or your involvement via this Site, and assume no liability for any illicit usage on your part. Ensuring compliance with the legislation applicable to you is something you must take care of before using any of our Services. We recommend consulting with legal professionals in your locale to understand the legality of engaging with our Site and Services.
17. Individuals employed by the Company, including their family members, affiliates, subsidiaries, or any persons affiliated either directly or indirectly with the systems or security used by the Company, along with those involved in managing or setting up the Site – let's say advertising, promotions, service agencies, insurance providers, legal experts, webmasters, etc., and their families – are restricted from joining any Services offered. It’s important to note, anyone not eligible to partake will also be ineligible for any prizes offered by the Site. Moreover, the Company can suspend their account, freeze funds, and annul bonuses and winnings within.
18. Those eager to engage with the Services need to register and establish an account on the Site.
19. Free money bonus
    • The Company will scrutinize your provided information and documentation as an integral part of our 'Know Your Customer' procedures. Further scrutiny may be necessary under exceptional situations such as high fraud risk, dubious information furnished, numerous deposits, various IPs used for account access, unusual gameplay patterns, and your jurisdiction.
    • Keeping your Identification Details secure is your sole responsibility. Any unauthorized use of these details falls entirely on you, and you bear all consequences of its unauthorized use. Should you lose, misplace, or forget your Identification Details for reasons not attributed to the Company's error, we cannot be held liable for any resultant direct or indirect loss.
    • The Bingo You are restricted to one account on this Site. If (i) you create more than one account, (ii) a family member opens another account, or (iii) someone in your household opens a separate account, the Company has the right to block or shut any or all accounts involved at its discretion. Consequently, bonuses, winnings, and winnings from bonuses could be nullified, and all deposited funds returned. The Company doesn't assume any responsibility to prevent registration or account creation more than once.
    • The Company reserves the right to refuse or close an account without explanation but assures all existing obligations will be honored.
20. Free Spins
    • You assert that your account registration is conducted personally by you, not by any third party.
    • By setting up an account, you affirm, assure, recognize, and commit to (a) providing accurate and truthful details during registration, updating them upon changes, (b) using the account solely for personal use – not permitting third-party use, (c) utilizing deposited funds exclusively for Games or Services, (d) acknowledging the Company isn't a financial entity and funds won’t earn interest, (e) being mentally sound and responsible for your actions, (f) understanding and agreeing fully with the rules and procedures of the Games, (g) acknowledging the risk of losing wagered funds, (h) collaborating with the Company and supplying requested documents truthfully and entirely, (i) ensuring no legal restrictions are violated by your use, (j) handling personal taxation and reporting arising from Site usage, (k) using Services in good faith toward others and the Company, (l) accepting sole responsibility for losses from bets or gameplay, (m) recognizing the Company's broad rights to manage your account under these Terms, (n) maintaining confidentiality of your account details, and (o) notifying the Company if unauthorized use is suspected. Further, you agree (p) not to issue chargebacks or deny payments, reimbursing us for resultant losses, and settling any debts owed to us promptly, and (q) indemnifying us against claims or damages from breaches of these Terms or unauthorized use.
    • You further commit to (a) abstaining from irregular plays or prohibited actions, not allowing third-party account use for these, (b) granting authority to disclose details if prohibited actions occur, allowing suspension or voiding of accounts, (c) confirming deposited funds stem from legal activities, (d) bearing responsibility for losses from prohibited actions and indemnifying us, (e) never having had a past Company account that was suspended or terminated, (f) ensuring payment methods used are of personal ownership, (g) acknowledging Company’s non-obligation to verify third-party payment consents, and (h) confirming non-addiction to gambling and no previous self-exclusion from the Company Network, nor enlisting in the Gamstop program, the UK's national self-exclusion scheme for online gambling.
    • Your account must undergo ID and age verification before you can deposit funds, gamble with your own money, bonuses, or access any complimentary games. You may be asked to provide one or more of the following or unrelated documents to validate your identity, address, and date of birth:
    • The Services on offer are strictly for Players who aren't restricted by their local gambling laws from engaging in online or mobile betting. The Company has no intention of facilitating any legal contraventions. You are expected to confirm and ensure that your participation with the Site and Services aligns with all relevant legal frameworks. If your location prohibits such activities, including any specifically designated Restricted Territories, or if the Company decides against offering Services in your region at its discretion, the Services should not be seen as an invitation or suggestion for use. It's up to you to determine whether your engagement with the Site and Services is lawful where you live and use them. We disclaim any guarantees about the legality of the Services and won't be accountable for unauthorized use. Prior to registration or participation, it's incumbent upon you to ensure full compliance with the laws applicable to you. Seek legal advice if necessary.
    • Anyone with direct or indirect ties to the Company—be it employees, executives, or their families, along with affiliates, subsidiaries, or associated individuals linked to the Company's tech or security systems—is barred from participating in any Services. This also applies to anyone connected to the Site's operations, including advertising agencies, insurers, legal counsel, web professionals, or their kin. Such individuals, and anyone acting in their stead, aren't eligible for any prizes offered by the Site. The Company maintains the right to freeze or close related Accounts, and annul any bonuses or winnings within.
21. Free Bets
    • If you're keen on joining in on the Services, you'll need to sign up and create an Account on the Site first.
    • As part of our 'know your customer' diligence, we'll examine the info and documents you submit. Additional checks will occur under special circumstances, such as high fraud risks, suspicious activity, frequent deposits, diverse IP use, unusual gaming behavior, and jurisdictional requirements.
    • It's entirely your duty to guard your Identification Details and never share them with others. You bear the full weight of any consequences from unauthorized misuse of your Identification Details. Should you lose or misplace them due to any factor other than a Company error, we aren't responsible for resulting losses.
    • You're allowed only one Account on this Site. Should you, your immediate family, or household make multiple Account registrations, the Company might close any or all such Accounts while nullifying any bonuses or winnings within. All deposited funds, however, will be returned. The Company bears no responsibility for preventing multiple account openings.
    • Without needing to justify, the Company reserves the right to deny new Account creations or shut existing ones. Nonetheless, all pre-existing commitments will be fulfilled.
22. Free Tickets
    • You attest that you alone are responsible for registering your Account, without involving third parties.
    • By setting up an Account, you confirm that (a) the details you provide are authentic and current, and you commit to updating them if there are changes, (b) your Account is solely for your use, (c) funds deposited will be used only for gaming or utilizing the Services, (d) the Company is not a bank, thus your funds won't earn interest, (e) you're of sound mind and accountable for your actions, (f) understanding and familiarizing yourself with game rules is your obligation, (g) participating in games carries financial risk, (h) you'll cooperate fully with required documentation submissions, (i) you've determined your participation doesn't breach any laws applicable to you, (j) you're responsible for any taxes due from your engagement with the Site, (k) you'll engage with the Services in good faith, (l) you're liable for any losses from gaming activities on the Site, (m) the Company may close your Account at its discretion if you breach Terms, (n) safeguarding your Account details is your sole responsibility along with all actions taken with them, (o) you'll immediately report suspected unauthorized Account use, (p) you agree not to reverse payments made through the Services and will address any losses we incur as a result, paying any debts promptly, (q) you'll indemnify the Company against any claims or losses stemming from your breach of the Terms.
    • You further affirm that (a) neither you will use your Account for illicit activities nor enable others to do so, (b) should any illicit actions occur, we may disclose your details to authorities, suspend your Account, and void winnings, (c) deposited funds aren't linked to illegal activities, (d) any losses from illegal actions are your responsibility, and we need indemnification against such losses, (e) you've not had a terminated Account with us before, (f) payment methods linked to your Account rightly belong to you or you have the necessary consent, (g) we aren't required to verify consent for payment methods, (h) you aren't a known gambling addict to the Company, (i) you haven't self-excluded in the Company's Network before, (j) you're not part of the UK's self-exclusion program, Gamstop.
23. Rewards
    • Your Account needs verification of identity and age before permitting activities like (i) fund deposits, (ii) wagering (including with bonuses or free bets), or (iii) accessing free games. To verify your name, address, and birth date, the Company might request documents like those listed or additional ones.
    • To make your initial deposit, we'll need you to provide a valid piece of photo ID. This could be a clear copy of your passport, driver's license, or national ID card. Ensure your name, picture, and signature are visible. Sometimes, we might even ask you to have a notary or solicitor sign and stamp these documents to confirm their authenticity.
    • For confirmation of where you live, you can send us a utility bill or a bank statement. Just make sure it’s not older than three months and it clearly shows your full name and address as we’ve got them on your account.
    • Our usual verification process is pretty straightforward – we just need the documents mentioned earlier. But there might be instances where, to comply with regulations like those against money laundering, we'll ask for additional proof. This could include more certified copies or documents showing the source of your funds or wealth.
    • Should you be caught or suspected of using tactics that break our rules or create unfair advantages, we're obligated to shut down your account. Not only will we hold onto your funds, minus any untouched deposits which we’ll return to you, but we’ll also take similar actions on any of your accounts across our network. Additionally, we'll report your activities to the relevant authorities and financial institutions.
    • When we mention 'Prohibited Actions,' we’re talking about activities that are illegal, deceitful, or simply not allowed. This includes, but isn’t limited to:
    • Using bots, AI, or similar tools to gain unfair advantages;
    • Creating, selling, or swapping accounts with other users;

K. Bingo

1. We offer few versions of Bingo rooms:
   • Moving money between different player accounts;
   • Fixing outcomes or interfering with betting events, or trying to hack our system;
   • Cutting off your connection during gameplay to disrupt outcomes;
   • Trying to access or hack into our systems or using VPNs to hide your identity;
2. Using illegal funds or engaging in any form of money laundering;
3. Taking advantage of others through deception;
4. Presenting fake or incorrect information to us;
5. Exploiting bonuses with the intent to sidestep loss, as described in our rules on irregular play;
6. Misusing bonuses via tactics like duplicating accounts or manipulating game strategies to benefit unfairly.
7. Activities that fall under 'Irregular Playing Patterns' include:
8. Placing bets that intentionally avoid risks or go for small wins;
9. Betting half or more of a bonus in one go;

Changing up your bet sizes drastically just to meet wagering conditions;

1. Altering your bet size significantly after a large win;
2. Using real money to build in-game value, then switching to bonus money for strategic advantage.
3. If shifting your betting from low-risk games to high-risk ones after big wins is your strategy, know it falls under this irregular pattern concern too.
4. If your account has been inactive for over a year, we’ll mark it as dormant. Before we start charging a small monthly maintenance fee of £5 (which might bring your balance to zero if left unaddressed), we’ll do our best to return any remaining funds to you. A reminder notice will be sent 30 days ahead of any charges.
5. To close your account, simply send an email to our customer support team at [email protected], and they'll guide you through the process.

If you need the complete history of your games, not just what's shown by default, reach out to our customer support for assistance.

1. Once you've placed a bet, keep in mind that it’s locked in and cannot be altered or cancelled.
2. Any bet positioned after an event has started or after its result is known is void. These bets won’t pay out, but you will get back the money you placed.
3. The option to cash-out early on some bets and events might be available at our discretion. This feature, if available, allows you to exit early and take a portion of your bet before the event wraps up, but the value will change throughout according to our judgment. We can remove this feature anytime without notifying you.
4. Company-confirmed results align with the official announcements from governing bodies. If we can't determine a result due to discrepancies, your wager will be voided, and the funds returned.
5. Following our internal verification, your winnings—if any—will be credited within 72 hours of us posting the official results on the site. In case of any conflict between what’s online and our records, our records will be the ones we follow.
6. For every game, details can be accessed through the information icon on the respective game pages.
7. It's illegal to deposit any money you’ve earned illegally into your account, and doing so is strictly against our policy. We actively monitor transactions to prevent money laundering and are obligated to report any suspicious activity.
8. Deposits will show in your account only after being confirmed by us and the payment service provider. Until then, your account balance won't reflect the deposit. Remember, we don't offer any form of credit for play purposes.

N. Intellectual Property

1. To kick-start your first transaction, you'll need to show us a piece of photographic ID. It could be a passport, driver's license, or national ID card. Make sure your name, photo, and your autograph are clear in the copies provided. In particular scenarios, you might need to get these documents notarized to confirm their authenticity.

O. Customer Support

1. To verify where you live, you can submit a utility bill or a debit card statement. Just ensure it's from within the last three months and has your name and address matching those on your account. Criteria to access Services includes the following requirements:
2. While we generally stick to the documents mentioned in Section E Clause 9 for verifying accounts, there might be times when we need more. If this happens, it's likely because we need to meet regulatory standards or to double-check a document's authenticity. In such cases, we might request certified copies of identity and address proofs or other papers showing the source of your funds or wealth.
3. Regardless of the other terms and conditions, if we find or suspect you've engaged in any forbidden behaviors or unusual gaming patterns, we're obliged to take strict actions. This includes shutting down your account, seizing your funds (except for non-bet deposits), and possibly informing relevant authorities and financial entities.

P. Complaints and Disputes

1. 'Prohibited Actions' refer to any activities considered illegal or improper, such as: [email protected] Utilizing devices like robots or AI to gain an edge,
2. Swapping or buying accounts with other players,
3. Transferring money between accounts,
4. Fixing matches or influencing a game's result illegally, breaking into, or attempting to hack the site, https://ecogra.org/products-services/alternative-dispute-resolution .

Q. Miscellaneous

1. Deliberately disconnecting during games,
2. Trying to hack or bypass the company's systems, or providing false personal or financial information,
3. Utilizing illegal funds or engaging in money laundering activities,
4. Manipulating in a way that disadvantages other players or us,
5. Offering invalid or fake documents,
6. Exploiting bonuses in bad faith as detailed in Section F Clause 3 of 'Irregular Play Patterns', like creating multiple accounts to repeatedly claim promotions across different sites, using promotional funds strategically against the house, or showing any suspicious consistency in deposit and withdrawal patterns aimed solely at securing bonuses.
7. When it comes to 'Irregular Playing Patterns', these include:

R. Language Discrepancies

1. Placing bets with little to no margin, or hedge betting,

Version 1.2.15 – 16.12.2024

Valid until further notice