In Touch Games to wind down casino operations following a suspension of their license, urging players to retrieve their funds promptly.

The UK Gambling Commission has temporarily suspended In Touch Games’ licenses due to suspicions about their capability to operate within regulated requirements.

Concerns from UKGC about In Touch Games centered around the fairness of their terms and practices, their event reporting, and anti-money laundering protocols.

Immediately enforced, the suspension directs In Touch Games’ users to withdraw their funds quickly as the brand nears a shutdown.

The brand names affected under In Touch Games include:

• BonusBoss
• mFortune
• Casino2020
• DrSlot
• JammyMonkey
• Cashmo
• MrSpin
• PocketWin
• SlotFactory

The Gambling Commission stated:

“We’ve clarified to the operator that during the suspension we expect equitable consumer treatment, along with clear communication regarding any impactful updates,”

“The suspension doesn’t stop the operator from allowing account access and withdrawals. Players can reach In Touch Games via their platforms.”

£6.1 Million Fine for In Touch Games

This suspension follows a significant £6,100,000 penalty imposed on In Touch Games earlier this year for failures related to responsible gaming and compliance.

In Touch Games received a fine after a March 2022 assessment found numerous failings.

The company allegedly took a player at their word regarding a £6k monthly income without verifying this claim further.

There was a seven-week delay before In Touch Games took action when a customer showed erratic gambling activity and extended play sessions were flagged.

In Touch Games Casinos To Close

After UK licenses were revoked, In Touch Games’ casino patrons will not have access to games or be able to deposit further.

In Touch Games announced plans to return held balances and deadlines for withdrawal requests to be processed.

The cutoff for UK patrons to claim their funds from casinos like BonusBoss, mFortune, Casino2020, and others, is set for March 6, 2024.

Post the March 6, 2024 deadline, customer accounts will become inaccessible through websites or mobile apps.

In Touch Games communicated to its account holders:

“We are attempting to return any outstanding balance to the registered payment methods on file,”

“In cases where it's not feasible (e.g., expired payment methods), we urge account access for withdrawal requests.

“Your funds remain safeguarded until they are completely returned to you,”

Buzz Casino

Welcome Bonus

200 Free Spins

Bet £10 and unlock 200 Free Spins at Buzz Casino instantly!

Claim Offer

Only applies to the 1st deposit. Stake £10 on slots for 200 bonus spins on Fire Blaze™ Blue Wizard™ Megaways™ at 10p each. Terms and conditions, as well as wagering requirements, are applicable.